Looking for a ‘lost’ life insurance policy?

Trying to find lost life insurance policies can be a headache for people at a time when you don’t need more stress.

The Financial Services Council (FSC) is able to assist you in finding a ‘lost’ life insurance policy by providing the contact details for our members so you don’t have to find them yourself.

Contact your financial adviser
In the first instance you should contact the financial adviser who helped you with the policy.

If they are no longer available to you we provide the following list of email, online contact forms and phone numbers to help you contact the life insurer which sold the product. Check the bank accounts and credit card statements to find the name of the life insurer.

Allianz Life
Asteron and TAL Direct
BT Life Insurance
Hannover Life Reinsurance
HCF Life Insurance
Integrity Life
MLC Life Insurance
Resolution Life and AMP Life
TAL Life Insurance
Zurich Financial Services

Unfortunately, we are unable to assist with superannuation or general insurance enquiries.

For superannuation see below and for general insurance (home, contents, boats, motor cars etc) contact the Insurance Council of Australia on General enquiries: 02 9253 5100 or 1300 728 228 from 8:30am to 5pm Monday to Friday.

Other information you may be seeking

If your enquiry needs to include superannuation or insurance within superannuation the first thing you should do is contact the last-known employer of the deceased.

The FSC cannot facilitate this type of search. We suggest that you contact the last known employer and ask them which superannuation fund and which insurer these products may have been administered by. You should then contact the superannuation fund directly.

Search the Australian Tax Office (ATO) website
When you can show the Australian Tax Office that you are entitled to the information (again by provision of documentation) it should be able to provide you with the person’s tax file number (TFN) which will enable you to search for unclaimed super on the unclaimed super register page here. There’s also ATO-held super money finder and you can search here.

If you already have the TFN of the policy holder you can go straight to the link and search.

Other insurance enquiries
For general insurance enquires please contact the Insurance Council of Australia via This email address is being protected from spambots. You need JavaScript enabled to view it. and they will be able to assist you.

If you have any further enquiries, please feel free to contact the FSC at This email address is being protected from spambots. You need JavaScript enabled to view it..