I write in response to Adele Ferguson’s article 'Self-regulation of life insurance is failing' (Australian Financial Review, Monday 1 April 2019).
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Only 18 months after the introduction of the Life Insurance Code of Practice the industry is preparing for the version 2.0 of the Code, based on an analysis of results and also on more than 30 submissions.
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While there was is no place for the “hawking” of Life Insurance products from unwanted high-pressure sales, direct selling still has a key role in the industry if it is done ethically.
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Australia’s Life Insurance industry was set for a “rocky” few years ahead, but consolidation and the arrival of new international players along with improved data management were pointing towards a brighter future.
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The science is clear. Performance at work, including strong thinking, problem-solving, good decision-making and ethical behaviour are enhanced when we feel safe.
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